1.1 What you need

• An Android phone or tablet running Android 8.0 or newer. No special machine to buy.
• Internet for set-up. After that, billing keeps working even when the internet drops.
• Your details: restaurant name and address, GSTIN, FSSAI number and the UPI ID where you want payments.
• Your menu: a printed menu, an Excel sheet, or nothing at all (you can start from a ready menu).
• Optional: a Bluetooth or Wi-Fi thermal printer (58 or 80 mm, ESC/POS), an Android POS machine with a printer, and an old phone or tablet for the kitchen screen.

1.2 Who uses what

Everyone uses the same EETS Partner app. What each person sees depends on their role and PIN.

Your plan decides how many devices can run at once: Basic 2, Premium 6, Max 15.

1.3 Get your free activation code

1. WhatsApp 97431 90044 and tap Get free code, or email hello@eets.in with your restaurant name, city and the mobile number you will sign in with.
2. We send you a free 6-month code for the Max plan. No card is needed.
3. The code is tied to that mobile number. Use it within 30 days. One code per mobile number.

1.4 Install, sign in and activate

1. Install EETS Partner from the Google Play Store.
2. Sign in with the same mobile number the code was sent for.
3. Enter the activation code. The Max plan switches on for 6 months.

1.5 Add your restaurant details

Enter your restaurant name, address, GSTIN, FSSAI number and UPI ID. These print on every bill.

• The UPI QR on each bill pays straight into your own UPI ID. EETS never holds your money and takes no commission.
• Check the GST rate on your dishes with your accountant. The bill splits it into CGST and SGST for you.

1.6 Set up your menu

When you first set up, EETS asks how you want to add your menu. Pick whichever is fastest:

1. Photo or PDF: take a photo of your printed menu, or pick a menu PDF. EETS reads the dishes, prices and sections; check each dish before saving.
2. Templates: tick the common dishes you serve from ready lists and set your price on the spot.
3. Excel or by hand: import your existing sheet, or add dishes one by one.

Then tidy it up in Menu and stock:

• Group dishes into categories and sub-categories (for example Dosa and idli, Biryani, Tandoor).
• Mark each dish veg or non-veg.
• Add sizes such as half and full, and add-ons.
• Turn stock off for a dish that has run out, so captains and guests cannot order it. Turn it back on when ready.

1.7 Tables, areas and table QR codes

• Create your areas (for example Main hall, Terrace, AC room) and the tables in each. Every area gets its own live map.
• Print a QR sticker for every table straight from the app. Guests scan it to see your menu in English, ಕನ್ನಡ or हिन्दी and order from their own phone, with nothing to install.
• The same table link works on an NFC sticker or table tent: guests can simply tap their phone.

The live floor on a counter tablet: free, ordering, cooking, ready, eating and bill-asked tables in colour.

1.8 Connect your printers

1. Switch the printer on. For a Bluetooth printer, pair it first in your phone’s Bluetooth settings.
2. In EETS, open More › Printers, add the printer and choose what it prints: bills at the counter, or KOTs for a kitchen station (food, drinks).
3. Pick the paper width: 58 mm or 80 mm.
4. Print a test page. If nothing prints, see the troubleshooting chapter.

Use one printer per kitchen station (for example tandoor, Chinese, bar) so each section only gets its own items. Android POS machines that print through Bluetooth work too, including auto-cut and cash drawer.

1.9 Bring in your staff

1. Open More › Staff and devices and tap Add staff. Enter their name and role: manager, cashier or captain (waiter). They only see what that role allows.
2. Show their joining QR on screen. They install EETS Partner on their own phone and scan it, or type the join code shown under the QR.
3. They set a 4-digit PIN. From now on they sign in with that PIN.

Each person signs in with their own PIN, so every order, move and removal shows who did it. If a phone is lost or someone leaves, remove the device from your account in one tap.

1.10 Set up the kitchen screen

• Mount an old phone or tablet near the pass and open EETS on it as the kitchen display.
• Set Alert loudness in More › This device. New tickets play a loud alert that repeats every few seconds, for up to 2 minutes, until someone touches the screen.
• Keep it on charge, with the screen set to stay on.
• Prefer paper? KOTs can print per station instead, or as well.

1.11 Go-live checklist

Stuck at any step? WhatsApp 97431 90044 (10 am to 7 pm) and our team will set it up with you.

2.1 Before you open

2.2 Take a dine-in order (captain)

1. Open a new order and choose Dine-in. Pick the table (for example T6).
2. Add dishes: tap a category, type in Find a dish, or tap the mic and say the order, for example “two masala dosa, one filter coffee”.
3. Choose the size (half or full) and any add-ons. Add a note for the kitchen if needed, such as “less sugar”.
4. The bar at the bottom shows how many items are not sent yet. Tap Send KOT.
5. Later rounds work the same way: add dishes to the same table and send a new KOT.

Captain screen. Dine-in, Takeaway and Delivery at the top; table picker, search and mic; categories; the Send KOT button with the unsent count.

2.3 Accept table QR orders

1. When a guest orders from the table QR, the counter plays a loud alert that repeats until someone looks.
2. Open QR orders. Each order shows the table, guest name, items, total with GST and any guest note. Accept within about 2 minutes.
3. Read any warning, for example “Nobody seated at T9 on the floor”. Check the guest really is at that table.
4. Tap Accept · send KOT. Use Edit to change items first, or Reject if the order is not genuine.

• The first phone that orders holds the table, so a second phone cannot send a duplicate order. Staff can add another phone to the table, or release it. Every release is logged.
• Guest calls shows guests who tapped to call a waiter from their phone.

QR orders. Waiting orders, the chime switch, a seating warning, the guest note and Accept · send KOT.

2.4 The kitchen screen

• Every KOT appears as a ticket with the table, guests and a running timer. Filter by All, Food or Drinks.
• Tap a dish to move it from new to cooking to ready. Press and hold to undo.
• Tickets turn red when late (after 15 minutes). The top shows how many are on the rail, late, average ticket time and served in the last hour.
• Tap All ready when the whole ticket is done. Use Recall to bring back a ticket closed by mistake.
• The strip at the bottom, All day · still to cook, totals each dish across all tickets so the kitchen can batch.

2.5 Bill and take payment

1. When a table asks for the bill, it shows under Need you as “Bill asked”. Tap Take payment, or open the table.
2. Check the bill with Show bill. GST is worked out for you.
3. If needed: Add tip, On the house (complimentary item), or a discount. Discounts and complimentary items need a manager’s PIN and go into the anti-theft log.
4. Tap Customer to save the guest’s name and number with the bill.
5. Choose how they pay:
   • UPI: tap Show to guest for a full-screen QR with the amount. When the money arrives in your UPI app, tap Paid (or Mark paid · UPI).
   • Cash or Card, then Mark paid.
   • Split: part UPI, part cash, and so on.
   • Pay later: for regular customers on a credit account.
6. Tap Print bill, or Share PDF to send it on WhatsApp.

Bill screen. Amount with GST, tip, on the house, customer, print and share, payment types and Mark paid.

2.6 Takeaway, delivery and quick counters

• Choose Takeaway or Delivery when you start the order. Takeaway orders get a token.
• The takeaway board shows New, Preparing, Ready and Picked up. Tap Move to Ready when the parcel is packed. Use New takeaway to start another.
• Quick-service counters: turn on quick bill in Settings › How you take orders. The order button then reads Bill & print; the bill prints and the order closes once paid.

2.7 Close the day

1. Make sure no table is still open and every bill is marked paid or moved to pay later.
2. Count the cash in the drawer and compare it with the cash total for the day.
3. Check today’s takings by UPI, cash and card, then tap Close the day and enter the cash you counted. EETS shows what was expected, so any difference is clear.
4. A closed day can only be re-opened with the owner’s or a manager’s approval. The day runs until 4 am by default, so late-night bills count for the right day.
5. The owner gets the day’s summary on WhatsApp after closing: sales, bills, top dishes, payment split, and cancels or reprints to check.

2.8 If the internet goes down

• Keep billing. Bills and KOTs keep working on each device and sync when the internet is back.
• Table QR ordering runs on the guest’s own phone, so it needs their mobile data.
• Do not log out or uninstall the app while offline. Wait until it is back online and synced.

3.1 Your live dashboard

• The top card shows today’s takings, bills, guests in and tables cooking, live from every device.
• Need you lists what needs action, oldest first: a table that asked for the bill (Take payment) or food that is late (Chase kitchen).
• Switch areas with All, Main hall, Terrace and so on, see Bookings, and view tables as a Grid or a Floor plan.

Owner view on a phone. Today’s takings, the Need you list and the tables by status.

3.2 Reports

1. Open Reports. There are 21 reports in groups such as Sales, Items, Staff and Control. Use the search box or star your favourites.
2. Pick the period: Today, Yesterday, This week, This month or Custom.
3. Share any report as PDF, Excel or straight on WhatsApp.

3.3 The nightly WhatsApp summary

After you close the day, the owner gets a summary on WhatsApp. It shows:

• Sales, with the change from the same day last week
• Bills, covers and average bill
• The split between UPI, cash and card
• Top dishes
• Cancels and reprints, with a CHECK flag for any not yet reviewed in the anti-theft log

In Daily summary, choose who receives it, whether it comes as a message or a PDF, and when: after you close the day, or at a fixed time each night. Tap Send a test now to check it.

Daily summary. A preview of exactly what the owner receives, with Send now.

3.4 The anti-theft log

• Removed items, cancelled KOTs, discounts, reprints, cash drawer opens and price changes are all written to a log that nobody can edit or delete, not even the owner.
• The risky ones need a manager’s PIN first, so every entry shows who did it and who approved it.
• Check the log every day. Items you have not reviewed are flagged in the nightly summary.

3.5 Staff, attendance and devices

• Add staff by showing the joining QR (see chapter 1). Each person sets a 4-digit PIN and gets a role.
• Staff tap Clock in or out on the PIN screen or in More › Staff. Owners and managers see attendance, salary and payslips (Premium and Max).
• To give someone a new PIN, use Change PIN next to their name in More › Staff and devices.
• If a phone is lost or someone leaves, open More › Staff and devices and tap Remove now. The phone is signed out of your restaurant. The owner can also Sign out all other phones at once.
• Your plan sets how many devices can run at once: Basic 2, Premium 6, Max 15.

3.6 Customers and credit accounts

• Save a guest’s name and number on the bill with Customer. Their visits are kept with each bill.
• For regulars who pay at the end of the month, use Pay later to put the bill on their credit account.

3.7 Money pages

• Takings: today’s sales by UPI, cash and card.
• Cash drawer: opening cash, cash in and out, withdrawals and top-ups.
• Dues: pay-later bills by customer, with credit limits.
• Expenses: money paid out, by category.
• Tips: recorded separately, never counted as sales or GST.
• Every money page has a Download button for PDF or Excel.
• Accountant files (More › Money and control): GSTR-1 file, sales and purchase registers and a month summary, shared in one go with your CA.

3.8 Bring guests back

• Customers (More › Customers): visits and spend for each guest saved on a bill.
• Loyalty points and a Stamp card (in Settings): reward regulars automatically on paid bills.
• Coupons at payment, happy hour prices and category timings (for example breakfast till 11 am) in More › Menu and tables.
• Combos sell several dishes at one price.
• Bookings and waitlist from the floor: keep a table for a booking and message the guest when it is ready.
• Visiting card (More › Restaurant): print-ready cards with your guest page QR.

3.9 More than one outlet

The Max plan covers up to 3 outlets with one login for all of them. For more than 3 outlets, WhatsApp us on 97431 90044.

3.10 Your plan and payments

• Prices include GST. There is no commission on any order.
• Pay online at eets.in/pay. Your plan updates in the app automatically.
• Paid but not used? Ask within 7 days for a full refund to your original payment method.

4.1 Quick fixes that solve most problems

1. Check the device is online and EETS Partner is open, not closed in the background.
2. Update EETS Partner from the Google Play Store.
3. Close the app fully and open it again. If that does not help, restart the phone or printer.
4. Turn off battery saver for EETS Partner in Android settings, so the phone does not put it to sleep. This matters most on the kitchen screen.

Printing

Orders and kitchen

Bills and payments

Sign-in, staff and devices

Internet, sync and the daily summary

4.2 Desktop and web dashboard

Until then, use an Android tablet at the counter for the big-screen view. Owners can see everything from their phone, wherever they are.

4.3 Getting help

When you contact us, please share your restaurant name, the mobile number you sign in with, your phone or printer model and a screenshot of the problem. Never share your passwords or OTPs with anyone, including us.

Your data is stored in India, encrypted and kept separate from every other restaurant. You can export or delete it at any time. Privacy, terms and refunds: eets.in/partner. EETS® is a registered trademark of Provantic Technologies Private Limited, Bengaluru.