Terms of use

Last updated 2 November 2026 · Provantic Technologies Private Limited, Bengaluru, India

1. The service

EETS Partner helps restaurants take orders, send KOTs, take table QR orders, bill and keep records. It is provided by Provantic Technologies Private Limited under the EETS® brand.

2. Your responsibility

GST rates, HSN codes, prices and your FSSAI number are entered by you. Check them with your accountant. You are responsible for the bills you issue, the tax you collect and file, the food you serve, every QR order your staff accept, and the staff you add and the access you give them.

3. Plans and payment

• Plans. Café (2 devices, 1 outlet), Restaurant (6 devices, 1 outlet) and Restaurant Max (15 devices, up to 3 outlets). What each plan includes is shown on eets.in and in the app.
• How you pay. Plans are bought on eets.in/pay through Razorpay, as one payment for a fixed period. Plans do not renew by themselves, so there is nothing to cancel. Prices are as shown on eets.in/pay at the time of payment. While Provantic is not registered for GST, no GST is charged and you get a receipt; once registered, you get a GST tax invoice. We never see your card, UPI or bank details.
• Which account gets the plan. A payment is for the 10-digit mobile number you enter when paying. The plan is added to the restaurant owned by that number, automatically. If that number has not signed in to EETS Partner yet, the plan is added the first time it does. Check the number before you pay.
• When the months start. Paid months start when your current plan, trial or free months end, so you never lose days. Your plan and its end date are shown in the app.
• No commission. We take no commission on your orders. Guests pay you directly, for example by UPI to your own UPI ID. We are not a party to any sale between you and your guests.
• Price changes. We may change prices for future payments. A change never affects months you have already paid for.

3A. Launch offer

• A payment made on eets.in/pay on or before 31 December 2026, 11:59:59 pm IST gives 18 months of the chosen plan for the price of 12 months. Payments after that give 12 months.
• The time of payment is the time our payment partner records it as captured.
• The 18 months stack after any free months from an activation code, in the same way as other paid months.

3B. Activation codes and free months

• We may give a restaurant an activation code for free months, for example 6 months of Restaurant Max. The plan and number of months are the ones stated when the code is given.
• A code is made for one mobile number and works only when that number is signed in. It can be used once, must be used by the date given with it (usually within 30 days), cannot be transferred and has no cash value.
• We may withdraw a code that has not been used yet, for example if it was shared or misused.
• The free trial and free months are given once per restaurant account and per owner's mobile number.

3C. Refunds

• Write to provantict@gmail.com within 7 days of paying if the paid plan has not been used. We refund to the same payment method within 5 to 7 working days.
• Free months, and paid months already in use, are not refunded. Deleting your account does not refund unused months.

3D. Changing the owner's mobile number

If the owner loses or changes their mobile number, write to us. After we check who you are, we move the restaurant, its plan and its data to the new number, and sign out the old one.

4. When a plan ends

Sync, QR ordering, captain and kitchen devices stop. Your records stay readable and can be exported. Devices above the new plan's limit are signed out.

5. Fair use

Do not use EETS Partner for fake bills, tax evasion or anything unlawful, and do not try to access another restaurant's data. We may suspend accounts that do.

6. Availability and liability

We work to keep the service running but cannot promise it will never be interrupted; billing keeps working on the device without internet and syncs later. To the extent the law allows, our total liability is limited to what you paid us in the last 12 months.

7. Law

Indian law applies. Courts in Bengaluru, Karnataka have jurisdiction.

Contact and grievance officer

Grievance officer under the Digital Personal Data Protection Act, 2023 and the IT Rules, 2021: Provantic Technologies Private Limited, Bengaluru, Karnataka, India. Email provantict@gmail.com. We acknowledge within 48 hours and reply within 7 working days.